Last updated 3 August 2025
Service Agreement
Thank you for choosing Bryndorf. By subscribing to our service, you agree to the following terms:
1. Scope of Services
Bryndorf Review AI is an automation-first service designed to help you build a 5-star online reputation with minimal effort.
Your subscription includes the following:
1.1. Automatic Review Request System
- Our system monitors your Google Calendar for events containing the agreed upon keyword.
- When detected, a personalized SMS review request is automatically sent to your customer after the calendar event has ended.
- To function correctly, the calendar event should contain the customer’s phone number in the event description.
1.2. Smart Review Funnel
All customers receive a link to leave a review — no gating.
Positive reviews are guided toward Google. Less-than-5-star feedback is guided privately to you by email for internal handling.
This approach fully complies with Google’s review policies and helps you grow your public reputation while improving service based on private feedback.
1.3. AI-Powered Review Replies
Our AI monitors your Google Business Profile and automatically replies to new reviews after 90 minutes with thoughtful, professional responses — helping improve customer satisfaction and boosting your Google SEO.
1.4. Optional Review Reactivation Campaign (One-Time Launch)
If you choose to upload a list of past customer phone numbers, we’ll run a one-time campaign to request reviews from them via SMS.
Most businesses see a 10% response rate — often generating dozens of reviews in the first week.
Any customizations or additional services beyond these must be agreed upon in writing.
2. Payment Terms
Your subscription is billed monthly as advertised at checkout.
Subscriptions auto-renew unless canceled before the next billing cycle.
Payments are non-refundable unless covered by the Satisfaction Guarantee.
While we aim to honor lifetime pricing for early adopters, we reserve the right to adjust pricing in the future if required due to rising operational costs. Any changes will be communicated with at least 30 days’ notice, and you’ll have the option to cancel before new rates apply.
3. Cancellation
You may cancel anytime via your customer portal or by contacting support.
Your subscription remains active until the end of your current billing cycle.
No further charges will be applied beyond that date.
4. Satisfaction Guarantee
If you’re not satisfied with the service within the first 30 days of your first full-price month, let us know in writing and we’ll issue a full refund.
This guarantee applies only to new customers and excludes discounted or promotional sign-ups.
5. Limitation of Liability
Bryndorf makes no guarantees regarding specific review counts, rankings, or revenue impact.
We are not liable for indirect, incidental, or consequential damages.
You are responsible for ensuring compliance with local laws regarding customer outreach, data handling, and SMS marketing.
6. Marketing Use
Unless you request otherwise in writing, you grant Bryndorf permission to reference your business name and logo in marketing materials as a client.
7. Force Majeure
We are not responsible for service delays or interruptions caused by events outside our control, including natural disasters, platform outages, or regulatory changes.
8. Governing Law
This agreement is governed by Swedish law. Any disputes will be settled in Swedish courts.
In the event of any company restructuring, ownership transfer, or name change, your service will continue uninterrupted and this agreement remains fully valid and enforceable under the new structure or entity.
9. Entire Agreement
By subscribing, you acknowledge that:
This agreement represents the full understanding between you and Bryndorf.
We may update these terms with 14 days’ notice, communicated via email or published on our website.
Continued use of the service after such notice implies your acceptance of the revised terms.